DialAmerica Blog

Get the latest resources, conversations and guidance from our call center experts.

Recent Posts

Here's what we're talking about:

  1. Outbound Call Center Services: Why You Should Choose the New Telemarketing

    Most people have hung up on a telemarketer at one point in their lives--if you haven’t you probably know someone who has. Don’t blame telemarketing. There was probably a good reason for the hang up: the caller wasn’t making a connection. Let’s look at how telemarketing has changed, and at ways…

  2. 3 Reasons Call Center Services Can Improve Your B2B Lead Generation

    Finding new leads is an ongoing challenge all B2B businesses face but your solution may be just a phone call away. Literally. Odds are pretty good that your lead generation activities fell short of your expectations last year. It's easy to say because it continues to top the list of challenges for…

  3. Why Call Center Agent Training Can Jump-Start Your Brand

    If there was a step you could take to ensure your business engages more customers every day, wouldn't you do it? There is one important step that is often overlooked. We're talking about your business's Call Center Agent Training, and how that training can dramatically improve your brand's ability…

  4. 3 Steps That Should Form Your Customer Engagement Strategy

    Regardless of what you sell or to whom you sell it, all businesses have a common goal that's universally shared: a positive customer experience. You want happy customers. Happy customers come back for more. Happy customers tell their friends about their positive experiences. Great customer…

  5. Keys for Creating a Lasting Customer Experience Strategy

    If you are a business looking to grow sales and enhance your customer satisfaction ratings, there's a new normal. And businesses are clamoring for it. It's all about having a dedicated, personalized customer experience strategy. If your brand doesn’t have one, there are some very good reasons it…

  6. Your Contact Center is the Key to Multichannel Marketing Success

    In a 2012 study, Sitecore found that 9 in 10 marketers believe multichannel marketing boosts sales and profitability. Fast forward to the beginning of 2014 and this focus on the benefits of multichannel marketing has only accelerated, especially with ever-increasing innovations in and use of…

  7. Utilizing Your Contact Center to Drive Marketing Efficiency

    Marketing departments are under constant pressure to increase efficiency, accountability and the rate of return on investments in their activities and initiatives. Just like a stock portfolio, it is crucial for marketers to direct funds to channels that bring returns. Unfortunately, those channels…

  8. The Top Three Customer "Asks" for Call Center Services

    Have you noticed some dramatic changes in your customers' preferences over the past several years? If so, you are not alone. Customers are increasingly demanding more from the brands with whom they do business. Surprisingly, however, an estimated 80 percent of companies either miss or mishandle…

  9. Have You Considered the Hidden Cost of Savings?

    In the post-recession environment, business managers are mindful of any opportunity to reduce budgets and increase revenue. This is understandable, and many companies have seen their fiscal health improve as budgets are tightened and assets and investments maximized. It is crucial, however, that…

  10. The Power of Positive, Personal Interactions

    In the age of mobile phones and tablets, the way people interact and relate to others is rapidly evolving. Psychology Today recently said that younger generations are especially prone to informal, mobile-based methods of communications – like texting. Mobile has certainly affected older generations…

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