GOVERNMENT SOLUTIONS
Telesolutions for Government: Regulatory Compliance
Key Steps DialAmerica Takes to Guarantee the Highest Level of
Regulatory Compliance
In today’s changing legislative and regulatory environment, compliance
is more important than ever. DialAmerica’s unblemished compliance record
is especially important to government agencies, which must be visible
leaders in meeting the letter of the law with regard to their
teleservices programs. We understand that effective compliance depends
upon a full knowledge of all local, state and federal regulations,
coupled with the legal and executional expertise to operate fully within
all requirements. Our compliance program is so effective that we have
never been cited for a telemarketing violation by any regulatory body.
Below are examples of key steps that DialAmerica follows to ensure the
highest level of regulatory compliance:
Understand and track regulatory issues
We thoroughly understand and track regulatory issues and immediately
inform all divisions of any new requirements or changes.
Attend industry conferences
We regularly attend industry conferences, such as those organized by the
Direct Marketing Association and American Teleservices Association, as
well as trade events within the industries we serve. This approach is
enormously beneficial in staying abreast of compliance issues and
changes.
Ensure ongoing compliance
We retain legal counsel to help us understand the laws and regulations
that govern our business to ensure ongoing compliance. We have found
that sometimes the legal terms can be even more complex than the actual
regulatory requirements.
Conduct frequent audits
We conduct frequent audits of our call centers, along with compliance
knowledge “pop quizzes” of our representatives to keep them on their
toes.
Meet with lawmakers
We make sure to meet with lawmakers, FTC personnel and other government
representatives at industry functions to remain current on the changing
regulations.
PDF: The Highest Level of Regulatory Compliance
