We know that focusing solely on price will cost you in the end
At a time when many businesses view teleservices as a commodity and select a provider based solely on price, we at DialAmerica refuse to compromise quality. You don't stay in this business for over five decades by selling a "commodity" product, but by offering a superior one, and that's exactly what we do.
We invest for success and it's our clients who come out ahead
We maintain the lowest agent-to-supervisor ratio ratio in the industry of 10:1 versus our competitors' 20:1 ratio. It's an investment proven to pay huge dividends for our clients time and time again with:
- Lower costs per sale
- High conversion rates
- Higher quality sales that have longer lifecycles
- Lower cancellation rates
- Consistently higher customer satisfaction scores
We operate exclusively from domestic facilities with U.S. employees
We've watched many companies move their teleservices offshore and seen their customer experience go downhill. By keeping our call centers in this country, we deliver higher first call resolution (consumers' issues are resolved within one call), which leads to higher customer satisfaction, and ultimately, customer retention.
We measure success differently
Unlike most of our competitors, we measure success in cost-per-sale, not cost-per-hour. There's no denying that other on- or off- shore teleservices providers may come in with a lower cost-per-hour than we do, but in many ways, you get what you pay for.
Our agents are better trained, more closely supervised, and highly motivated. They are supported by better account management and superior technology. At the end of the day, we make more sales-per-hour and require fewer hours to hit goal. The real bottom line? You can go with the lowest rate-per-hour you can find, but if your agents aren't using that time to make sales, it's money down the drain.
We put our money where our mouths are
We are so confident that we deliver superior telesolutions that we offer something that our competitors wouldn't dare to-our Sales Performance Guarantee. It's simple:
DialAmerica guarantees that you'll get more sales, at a lower-cost-per-sale and a longer unit retention life than any other vendor, hands down, or we'll match our competitor's price.
As you can see we don't do things exactly like other teleservices companies do. Never did. Never will. But our way of doing business has some of the country's most successful companies coming back to us over and over again. Now just imagine what the DialAmerica difference can do for you.